🛠️ Troubleshooting

Fixes for the common snags.

The phone remote won't open

• Phone and computer must be on the same Wi-Fi. Not the guest network, and not cellular.
• Turn off any VPN on the phone.
• In Windows, allow GlowBop on private networks (Windows Security → Firewall → Allow an app).
• Make sure your Wi-Fi is set to Private in Windows, not Public.

GlowBop can't find my lights

• Check the curtain shows up and works in its own app first.
• Restart the curtain (unplug for 10 seconds) and tap Find my lights again.
• Use Add by brand if it still hides.

The lights don't react to music

• The music must play on the computer GlowBop runs on. Check the sound is actually coming out (volume up, right speaker selected).
• The status line should say MUSIC SHOW · listening. If it says Stop, tap the show back on.

The lights are early or late

Use the Sync slider. Bluetooth speakers usually need it slid right. See Sync.

A curtain is upside down or out of order

Run the line-up wizard again, fix it, and lock it in.

Lights flicker or stutter

• Move the router closer, or the curtain's controller closer to the router.
• Close heavy programs on the laptop and plug it into power.

Live scores aren't updating

Scores only change while a game is live. Before kickoff the board shows the start time. Check the computer is online.